Privacy Policy

Last updated: 28 September 2026

Identity and Role of the Data Controller

knowledgenu operates this website as the data controller under the Personal Data Protection Act 2010 of Malaysia. We determine the purposes and means of processing personal data collected through our informational platform focused on insurance programming topics. Our role includes ensuring compliance with Malaysian data protection standards while providing non-commercial resources to visitors interested in insurance-related programming concepts.

Scope of the Notice and People It Covers

This privacy notice applies to all visitors to our website who access content about insurance programming. It covers individuals located in Malaysia and those interacting with our site from outside the country. The notice explains how we handle personal data of users who browse articles, use the contact form, or engage with our enabled blog features. It does not apply to third-party websites linked from our pages.

Categories of Personal Data and Sources

We collect personal data such as name, email address, and any details submitted via the contact form. Additional information may include IP addresses, browser type, and usage data from cookies. Sources include direct input from visitors through forms and automatic collection via site technologies. We do not obtain data from third-party brokers or public records for this informational site.

Purpose-by-Purpose Explanation of Processing

Data is processed to respond to contact form inquiries about insurance programming topics, to maintain and improve site functionality, and to publish blog posts. Legal bases under PDPA include consent for form submissions and legitimate interests for analytics. Each purpose is limited to what is necessary for operating this non-commercial resource.

Whether Providing Data Is Required

Providing personal data through the contact form is voluntary. If you choose not to supply details such as your email, we cannot respond to your query. Browsing the site without submitting forms does not require any personal data, though cookies may still collect limited usage information.

Cookies and Similar Technologies

Our site uses cookies for essential functions and to remember preferences. A site-wide cookie banner allows you to manage consent. Please refer to our separate Cookie Policy for full details on the types of cookies used and how to control them.

Processors, Service Providers and Disclosures

We engage service providers for hosting and basic analytics who act as processors under contractual safeguards. Personal data may be disclosed if required by Malaysian law or regulatory authorities. Categories of recipients include IT support providers and legal compliance entities when necessary.

International Transfers and Safeguards

Some processors may be located outside Malaysia. When transfers occur, we rely on appropriate safeguards such as contractual clauses to protect your data in line with PDPA requirements.

Retention Periods and Criteria

Contact form data is retained for up to two years to handle follow-up inquiries. Usage data from cookies is kept for a maximum of twelve months. Retention decisions are based on legal obligations, operational needs, and the principle of data minimisation.

Security and Data Minimisation Practices

We implement reasonable technical and organisational measures to protect personal data against unauthorised access. These include access controls and encryption where appropriate. We collect only the minimum data necessary for the stated purposes and avoid excessive retention.

Data Subject Rights and Exercise Methods

You have rights under PDPA to access, correct, and request deletion of your personal data. To exercise these rights, contact us using the details on our Contacts page or submit a request via the contact form. We will respond within the timelines required by Malaysian law.

Right to Withdraw Consent and Object to Marketing

Where processing relies on consent, you may withdraw it at any time by notifying us. We do not engage in direct marketing or profiling on this informational site, but you may object to any future processing by contacting [email protected].

Right to Complain to the Supervisory Authority

If you are unsatisfied with our response, you may lodge a complaint with the Personal Data Protection Commissioner of Malaysia. Contact details for the Commissioner are available on the official government website.

Children and Age Restrictions

Our content is intended for adults interested in insurance programming. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that data from a minor has been collected, it will be deleted promptly.

Automated Decision-Making and Profiling

This website does not use automated decision-making or profiling that produces legal effects. Any analytics are limited to aggregate usage statistics without identifying individuals.

Policy Changes and Effective Date

We may update this policy to reflect changes in law or site operations. The last updated date appears at the top of this page. Continued use of the site after updates constitutes acceptance of the revised policy.